SAP BASIS With HANA | 6 TO 12 Years | PAN INDIA
Capgemini
2 - 5 years
Noida
Posted: 13/01/2025
Job Description
Job Description
Responsible for end-to-end management of problem tickets, including performing initial analysis as per defined instructions and templates.Update RCA tabs with required information, including preliminary problem description, solutions, and root causes following ZOR guidelines.Work closely with other technical area owners to expedite ticket processing and involve Product Support (DBS) for RCA investigations when needed.Ensure ticket creation and resolution timelines meet KPI standards (OLA within 3 business days and ZOR with CFU within 7 business days).Validate updates from technical experts before marking root cause analysis as final to maintain high-quality RCA statements.Identify and implement preventive measures to avoid similar outages across customer landscapes, initiating ZOR prevention actions as needed.Aim for zero rejections on problem tickets from CFU due to unclear or low-quality root cause statements.Manage ticket statuses from "New" to "In Process" and "Waiting," as well as ensure proper ticket categorization per defined processes.Requires knowledge in SAP Basis, ABAP, Java, and other SAP products with basic troubleshooting skills in various systems like BOBJ/BODS, OpenText, SAP Cloud Connector, etc.Experience in SAP HEC infrastructure, quality management, and infrastructure management is beneficial, with a primary focus on SAP Basis and secondary on SAP.
Primary Skill
SAP BASISLong DescriptionSAP HANA
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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